Refund policy
Overview
Thank you for shopping with us. Please read this Return & Refund Policy carefully before making a purchase. By placing an order on our website, you agree to the terms outlined below.
Returns & Exchanges
All sales are final.
We do not accept returns or exchanges once an order has been placed. Please review your order carefully, including product details and shipping information, before completing your purchase.
Damaged or Defective Items
We take great care in packaging our products to ensure they reach you safely.
We kindly request customers to inspect their package at the time of delivery while the courier partner is present.
If you receive a damaged or defective item:
- Take clear photos, videos of the damaged product and it's packaging immediately.
- Contact our customer support team with your order number and photos, videos.
- The issue must be reported promptly after delivery.
After verification, we will arrange a replacement for the damaged item.
Refunds
Refunds are not provided for completed orders.
A refund will only be issued if a replacement cannot be arranged (for example, if the product is out of stock). Refunds, if applicable, will be processed to the original payment method.
Contact Us
If you have any questions regarding this policy or your order, please contact our customer support team with your order details at hello@shylaa.in